What changes on 28/11/2022
The text in force from 01/01/2012 compared with the text from 28/11/2022.
21 inserted
0 amended
0 deleted
0 moved
Read the act as of 28/11/2022 · other versions:
Outside any heading
- inserted Recital 1
- inserted Recital 2
- inserted Recital 3
- inserted Recital 4
- inserted Recital 5
- inserted Recital 6
- inserted Recital 7
- inserted Recital 8
- inserted Recital 9
- inserted Recital 10
- inserted Recital 11
- inserted Recital 12
- inserted Preamble
- inserted Article 1 - Complaint handling procedures
- inserted Article 2 - Standard format and language
- inserted Article 3 - Acknowledgment of receipt and verification of admissibility
- inserted Article 4 - Investigation of complaints
- inserted Article 5 - Decisions
- inserted Article 6 - Communication with complainants
- inserted Article 7 - Entry into force
- inserted Annex 1