What changes on 05/03/2025
The text in force from 01/08/2017 compared with the text from 05/03/2025.
24 inserted
0 amended
0 deleted
0 moved
Read the act as of 05/03/2025 · other versions:
Outside any heading
- inserted Recital 1
- inserted Recital 2
- inserted Recital 3
- inserted Recital 4
- inserted Recital 5
- inserted Recital 6
- inserted Recital 7
- inserted Recital 8
- inserted Recital 9
- inserted Recital 10
- inserted Recital 11
- inserted Recital 12
- inserted Recital 13
- inserted Preamble
- inserted Article 1 - Information, template and description of complaints-handling procedures
- inserted Article 2 - Resources dedicated to complaints-handling
- inserted Article 3 - Means and language for filing complaints
- inserted Article 4 - Acknowledgment of receipt of a complaint and verification of its admissibility
- inserted Article 5 - Investigation of complaints
- inserted Article 6 - Decisions
- inserted Article 7 - Communication with complainants
- inserted Article 8 - Procedures to ensure consistent complaints-handling
- inserted Article 9 - Entry into force
- inserted Annex 1