Preamble
Recitals 54
Chapter I - INTRODUCTORY PROVISIONS (Article 1-4) 4
Chapter II - COMPETENT AUTHORITIES AND THEIR POWERS (Article 5-10) 6
Chapter III - MUTUAL ASSISTANCE MECHANISM (Article 11-14) 4
Chapter IV - COORDINATED INVESTIGATION AND ENFORCEMENT MECHANISMS FOR WIDESPREAD INFRINGEMENTS AND FOR WIDESPREAD INFRINGEMENTS WITH A UNION DIMENSION (Article 15-25) 11
Chapter V - UNION-WIDE ACTIVITIES (Article 26-32) 7
Chapter VI - COMMON ARRANGEMENTS (Article 33-37) 5
Chapter VII - FINAL PROVISIONS (Article 38-42) 5
Annexes 1
- Annex 1 - Directives and Regulations referred to in point (1) of Article 3
Amending acts 1
- Directive (EU) 2019/771from 01/01/2022

consumer complaint

Definitions over time (1)

03/12/2018 – today applies on 12/11/2026 Article 3, Regulation (EU) 2017/2394 Scope: Whole act

For the purposes of this Regulation, the following definitions apply:

‘consumer complaint’ means a statement, supported by reasonable evidence, that a trader has committed, is committing, or is likely to commit, an infringement of the Union laws that protect consumers’ interests;

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