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Article 11 - Sanctions

Article 11
Sanctions

Member States shall provide for appropriate sanctions in the event of the supplier's failure to comply with national provisions adopted pursuant to this Directive.

They may provide for this purpose in particular that the consumer may cancel the contract at any time, free of charge and without penalty.

These sanctions must be effective, proportional and dissuasive.

Official text · consolidated version 25/12/2007 (no longer in force) Open full page ↗
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