Member States shall ensure that procedures are set up which allow customers and other interested parties, especially consumer associations, to register complaints about insurance and reinsurance intermediaries. In all cases complaints shall receive replies.
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New version applies from 02/07/2014 — introduced by Directive 2014/65/EU (MIFID II).
48 provisions change.
Later versions: 23/02/2016.
Article 10 moves to another heading in this version: compare.