(22)There is a need for suitable and effective complaint and redress procedures in the Member States in order to settle disputes between insurance intermediaries and customers, using, where appropriate, existing procedures.
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New version applies from 02/07/2014 — introduced by Directive 2014/65/EU (MIFID II).
48 provisions change.
Later versions: 23/02/2016.
Recital 22 changes in this version: compare with the current text.