The competent authorities and the bodies responsible for out-of-court complaint and redress procedures of the different Member States, referred to in Articles 9 and 11, shall actively and expeditiously cooperate in solving cross-border disputes. Member States shall ensure that such cooperation takes place.
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New version applies from 19/08/2021 — introduced by Regulation (EU) 2021/1230.
41 provisions change.
Article 12 is deleted from 19/08/2021.