1. 1. Member States shall take appropriate measures to promote and facilitate an efficient use of energy by small energy customers, including domestic customers. These measures may be part of a national strategy.
2. 2. For the purposes of paragraph 1, these measures shall include one or more of the elements listed under point (a) or (b):
(a)((a)) a range of instruments and policies to promote behavioural change which may include:(i)fiscal incentives;(ii)access to finance, grants or subsidies;(iii)information provision;(iv)exemplary projects;(v)workplace activities;include:
(i)((i)) fiscal incentives;
(ii)((ii)) access to finance, grants or subsidies;
(iii)((iii)) information provision;
(iv)((iv)) exemplary projects;
(v)((v)) workplace activities;
(b)((b)) ways and means to engage consumers and consumer organisations during the possible roll-out of smart meters through communication of:(i)cost-effective and easy-to-achieve changes in energy use;(ii)information on energy efficiency measures.of:
(i)((i)) cost-effective and easy-to-achieve changes in energy use;
(ii)((ii)) information on energy efficiency measures.