1.Member States shall take appropriate measures to promote and facilitate an efficient use of energy by small energy customers, including domestic customers. These measures may be part of a national strategy.
2.For the purposes of paragraph 1, these measures shall include one or more of the elements listed under point (a) or (b):
(a)a range of instruments and policies to promote behavioural change which may include:
(i)fiscal incentives;
(ii)access to finance, grants or subsidies;
(iii)information provision;
(iv)exemplary projects;
(v)workplace activities;
(b)ways and means to engage consumers and consumer organisations during the possible roll-out of smart meters through communication of:
(i)cost-effective and easy-to-achieve changes in energy use;
(ii)information on energy efficiency measures.