(28)To ensure the trust of retail investors in PRIIPs and in financial markets as a whole, requirements should be established for appropriate internal procedures which ensure that retail investors receive a substantive response from the PRIIP manufacturer to complaints.
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New version applies from 24/12/2016 — introduced by Regulation (EU) 2016/2340.
48 provisions change.
Later versions: 01/08/2019, 21/12/2021, 09/01/2024.
Recital 28 changes in this version: compare with the current text.