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Article 5 - Information on consumer rights

Article 5
Information on consumer rights

The Commission shall ensure that citizens seeking information on their consumer rights or on out-of-court dispute resolution benefit from an online entry point, through the single digital gateway established by Regulation (EU) 2018/1724 of the European Parliament and of the Council 18, enabling them to:

((a))

access up-to-date information about their Union consumer rights in a clear, understandable and easily accessible manner; and

((b))

submit a complaint through the online dispute resolution platform established under Regulation (EU) No 524/2013 and to the competent centre of the European Consumer Centres Network, depending on the parties involved.

  1. 18 Regulation (EU) 2018/1724 of the European Parliament and of the Council of 2 October 2018 establishing a single digital gateway to provide access to information, to procedures and to assistance and problem-solving services and amending Regulation (EU) No 1024/2012 ( OJ L 295, 21.11.2018, p. 1 ). ↩
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