1. A CSD shall have clearly defined goals and objectives that are achievable, such as in the areas of minimum service levels, risk-management expectations and business priorities.
2. A CSD shall have transparent rules for the handling of complaints.
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New version applies from 01/07/2016 — introduced by Regulation (EU) 2016/1033.
67 provisions change.
Later versions: 22/06/2022, 16/01/2024, 01/05/2024, 17/01/2025, 17/01/2026.
Article 32 changes in this version: compare with the current text.
Article 32 - General provisions
Article 32
General provisions