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Commission Delegated Regulation (EU) 2017/392

Preamble
Recitals 60
Chapter I - GENERAL PROVISIONS (Article 1) 1
Chapter II - DETERMINATION OF THE MOST RELEVANT CURRENCIES AND PRACTICAL ARRANGEMENTS FOR THE CONSULTATION OF THE RELEVANT COMPETENT AUTHORITIES (Article 12(1)(b) and (c) of Regulation (EU) No 909/2014) (Article 2-3) 2
Chapter III - AUTHORISATION OF CSDs (Article 17 of Regulation (EU) No 909/2014) (Article 4-38) 35
- Section 1 - General information on applicant CSDs (Article 4-7) 4
- Section 2 - Financial resources for the provision of services by the applicant CSD (Article 8) 1
- Section 3 - Organisational requirements (Article 9-17) 9
- Section 4 - Conduct of business rules (Article 18-22) 5
- Section 5 - Requirements for services provided by CSDs (Article 23-30) 8
- Section 6 - Prudential requirements (Article 31-35) 5
- Section 7 (Article 36) 1
- Section 8 - Access to CSDs (Article 37) 1
- Section 9 - Additional information (Article 38) 1
Chapter IV - PARTICIPATION OF CSDs IN CERTAIN ENTITIES (Article 18(3) of Regulation (EU) No 909/2014) (Article 39) 1
Chapter V - REVIEW AND EVALUATION (Article 22 of Regulation (EU) No 909/2014) (Article 40-45) 6
Chapter VI - RECOGNITION OF A THIRD-COUNTRY CSD (Article 25(6) of Regulation (EU) No 909/2014) (Article 46) 1
Chapter VII - RISK MONITORING TOOLS (Article 26(1) to (7) of Regulation (EU) No 909/2014) (Article 47-52) 6
Chapter VIII - RECORD-KEEPING (Article 29(3) of Regulation (EU) No 909/2014) (Article 53-58) 6
Chapter IX - RECONCILIATION MEASURES (Article 37(4) of Regulation (EU) No 909/2014) (Article 59-65) 7
Chapter X - OPERATIONAL RISKS (Article 45(1) to (6) of Regulation (EU) No 909/2014) (Article 66-80) 15
Chapter XI - INVESTMENT POLICY (Article 46(2), (3) and (5) of Regulation (EU) No 909/2014) (Article 81-83) 3
Chapter XII - CSD LINKS (Article 48(3), (5), (6) and (7) of Regulation (EU) No 909/2014) (Article 84-87) 4
Chapter XIII - ACCESS TO A CSD (Articles 33(5), 49(5), 52(3) and 53(4) of Regulation (EU) No 909/2014) (Article 88-90) 3
Chapter XIV - AUTHORISATION TO PROVIDE BANKING TYPE OF ANCILLARY SERVICES (Article 55(1) and (2) of Regulation (EU) No 909/2014) (Article 91-94) 4
Chapter XV - FINAL PROVISIONS (Article 95-96) 2
Annexes 3

Article 19 - Handling of complaints

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Article 19

Handling of complaints

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An application for authorisation shall include the procedures the applicant CSD has established for the handling of complaints.

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