1. The procedures referred to in Article 2(2), points (a) and (b), shall be adapted to the business model of the crowdfunding service provider and shallinclude:
a compilation of a list of contact details of the persons or department in charge in case of failure of the crowdfunding service provider;
the identification of the three most likely scenarios of failure and the description of measures to be taken to mitigate their impact on the continuity of critical services;
provisions regarding access by staff of the crowdfunding service provider to the workspace and company network;
provisions regarding access to client information and, where relevant, client assets;
an identification of operational and financial risks as well as measures to reduce their occurrence;
an identification of critical business systems and contingency measures to ensure their continuity;
an identification of critical business relationships, including outsourced functions;
procedures to ensure the continuity of communication between the crowdfunding service provider, its clients, business partners, employees and competent authorities.